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Terms & Conditions
Introduction
These Terms & Conditions outline the agreement between the customer and Orbital Auto Locksmiths, a solo mobile automotive locksmith service operating across Kent, North East Surrey, South East and East London, and parts of Essex. Orbital Auto Locksmiths is a fully mobile service and does not operate a physical shop.
By booking any service, the customer agrees to the terms set out below.
Service Coverage
Orbital Auto Locksmiths provides mobile locksmith services across:
- Kent (all areas)
-North East Surrey (including Croydon, Purley, Coulsdon)
- South East & East London (including Greenwich, Bexley, Woolwich, Ilford)
- Essex (including Romford, Brentwood, Purfleet, Chelmsford)
Callout‑free service is offered for areas considered close to Dartford.
Booking & Deposits
A £30 non‑refundable deposit is required to secure all bookings.
- Bookings are not confirmed until the deposit has been received.
- If a customer cancels their booking, the deposit is non‑refundable, but rebooking is allowed without paying a new deposit.
- Emergency callouts require full payment upfront. This payment is non‑refundable if cancelled at any time.
Pricing Structure
Pricing varies depending on:
- Parts required
- Programming work
- Distance traveled
All prices are provided as estimates and may vary depending on the specific vehicle, condition of components, and location.
Payment for all standard services is due upon completion of the job.
Arrival Times & Delays
Booking times are provided as a rough estimate of arrival. Due to traffic conditions, unexpected delays, or extended time required at previous jobs, arrival times may vary throughout the day. Customers will be updated where possible, but delays do not constitute grounds for refunds.
Damage, Liability & Pre‑Existing Conditions
Before work begins:
- Any pre‑existing damage will be noted and photographed.
Orbital Auto Locksmiths is not liable for:
- Damage caused by weak, worn, or failing components.
- Issues arising from pre‑existing faults.
- Damage caused by neglect, unless directly resulting from the locksmith’s actions.
Non‑destructive methods are always used where possible, but some situations may require techniques that carry unavoidable risk.
Arrival Times & Delays
Booking times are provided as a rough estimate of arrival. Due to traffic conditions, unexpected delays, or extended time required at previous jobs, arrival times may vary throughout the day. Customers will be updated where possible, but delays do not constitute grounds for refunds.
Customer Responsibilities
Customers must:
- Provide accurate vehicle details.
- Provide proof of ownership before any work begins.
- Ensure safe access to the vehicle.
Failure to provide correct information may affect pricing or service availability.
Privacy & Data Handling
Customer data is stored on a secure, encrypted system. Only necessary information is retained, and all other data is deleted.
Data is held solely for warranty and record‑keeping purposes. Customer information is never sold, shared, or used for marketing.
Orbital Auto Locksmiths complies with UK GDPR requirements.
Cancellations & Refunds
- Standard bookings cancelled by the customer result in loss of the £30 deposit.
- Emergency callouts cancelled at any time are non‑refundable.
-If Orbital Auto Locksmiths must cancel due to unforeseen circumstances, deposits or payments will be refunded in full.
Agreement
By booking a service, the customer confirms they have read, understood, and agreed to these Terms & Conditions.
Cancellations & Refunds
- Standard bookings cancelled by the customer result in loss of the £30 deposit.
- Emergency callouts cancelled at any time are non ‑refundable.
- If Orbital Auto Locksmiths must cancel due to unforeseen circumstances, deposits or payments will be refunded in full.
Warranties
All products include a one‑year warranty covering manufacturer faults only. Accidental damage, misuse, or clumsy handling are not covered. Faulty items confirmed under warranty will be replaced like‑for‑like at no extra cost. If damage is found to be accidental or caused by improper use, a call‑out fee and full repair or replacement charges will apply. All warranty decisions are made following inspection by our technician.
Governing Law
All services are provided in accordance with relevant UK laws and regulations. Certification and compliance with governing bodies ensure professional standards are maintained.
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